Patient Frequently Asked Questions (FAQs)

Our patients are very important to us and your time is greatly appreciated. If the questions below do not address your issue, please call us at 615.327.6605.

What are the qualifications for patient selection?
Prospective patients interested in receiving dental care are primarily selected on the basis of their teaching potential. Your first appointment will be for an initial dental evaluation to determine your dental needs.  Preliminary diagnostic radiographs are taken, and your record is forwarded to the patient pool for assignment to a student.

What do I need to do in preparation for my appointment? What can I expect when I arrive?
The School of Dentistry provides an introduction of our clinical processes during your new patient orientation. If you are a returning patient, you will be advised of all clinical process changes.

What age range are your patients?
Our clinics serve patients ranging from age one to senior adults. Since minimum age requirements vary, please contact the individual clinic for more specific information.

Do I need to arrive earlier than my scheduled appointment time?
Yes. It is beneficial to arrive at least 30 minutes early to ensure adequate time for patient processing.

What are your payment policies?
All patients, whether insured or uninsured, are responsible for the cost of all services rendered. Please click here for a more detailed description of policies and the accepted forms of payment. 

What is your cancellation policy?
Because of the restricted schedules of students and the time required for actual treatment, it is important that patients avoid cancelling or breaking appointments.

If you must cancel a scheduled appointment, we ask for a minimum of 24 hours' notice when you are unable to keep a scheduled appointment and that you arrive. The telephone number to the clinic is 615.327.6669, option #1 or 615.327.6900.

Please be mindful that after five (5) broken appointments—including no-shows, no-calls, or appointments cancelled less than 24 hours of the scheduled appointment time—you will not be allowed to schedule future appointments in the student clinic.

The time your dental student spends with you in clinic is a vital part of his\her education; therefore, the School of Dentistry at Meharry Medical College reserves the right to discontinue treatment permanently for any patient who, in their judgment, cancels or breaks appointments excessively. This will allow for the scheduling of others needing care.

What if I miss my appointment or don't have time to cancel, due to an emergency?
We are aware that emergencies do arise, but after five (5) broken appointments—including no-shows, no-calls, or appointments cancelled less than 24 hours of the scheduled appointment time—you will not be allowed to schedule future appointments in the student clinic. Walk-in emergency care will still be available to you.

The time your dental student spends with you in clinic is a vital part of his\her education; therefore, the School of Dentistry at Meharry Medical College reserves the right to discontinue treatment permanently for any patient who, in their judgment, cancels or breaks appointments excessively. This will allow for the scheduling of others needing care.

How do I prepare my child for his/her clinic appointment?
Click here for suggestions.

How do I prepare myself (or my child) for sedation? How do I care for myself (or my child) after the procedure?
Click here for instructions.

Why must I schedule more than one appointment?
Be assured that your treatment will proceed as quickly as possible with your assigned dental student. Since this treatment is rendered in a school environment, however, it will take several appointments to complete your treatment.