Voice Mail Policy

Effective Date: June 30, 2007

Last Reviewed: June 30, 2015

Review by: July 1, 2016

Purpose

To provide service to internal and external telephone callers through the effective use of Voice Mail and to facilitate and enhance telephone caller access to Meharry Medical College staff.

Policy Statement

All Meharry voice mail system users are expected to demonstrate the responsible, legal, and acceptable use of voice mail, which includes clearing out messages in a timely manner.

Meharry staff should not use voice mail to screen telephone calls or to avoid answering their telephones.

When staff members expect to be away from their desks for some scheduled period of time (e.g., lunch, meetings, etc.), they may temporarily call forward their telephones to the voice mail system.

Responses to voice mail messages must be made within the timelines stated in the voice mail instructions, unless the voice mail greeting indicates an extended absence.

Individuals have a right to a reasonable expectation of privacy; therefore, voice mail messages that are identified as confidential or are perceived by the recipient as containing confidential information may not be forwarded without the permission of the caller.

Non-compliance with this policy may result in disciplinary action.

You can view the full policy to the right or by clicking here.